> ## Documentation Index > Fetch the complete documentation index at: https://thehypixelguardians.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Fix bridge, relay, and connection problems. Work down the page — the checks are ordered so the cheap ones come first. ## Nothing relays in either direction 1. **Is the process running?** TriBridge has no supervision of its own; if Node exited, nothing else applies. 2. **`/ping`** — if it does not answer, Discord is the problem. If it answers but every guild is offline, Minecraft is. 3. **Is `DISCORD_CHANNEL_ID` the channel you are typing in?** The bot relays exactly one channel. ## Discord → Minecraft does not work, but Minecraft → Discord does Almost always the **Message Content** intent. It is privileged and must be enabled on the bot's page in the [Developer Portal](https://discord.com/developers/applications) — without it the bot sees that a message happened but not what it said. ## Minecraft → Discord does not work, but Discord → Minecraft does Check the bot's permissions in the bridge channel: relayed guild chat is sent as embeds, so it needs **Send Messages** *and* **Embed Links**. See [Permissions](/tribridge/permissions). ## A guild will not connect `/ping` and `/guilds list` both show connection state. * **Waiting on a sign-in?** Run `/guilds auth guild:` and complete the device-code flow. Until it is done, the reconnect poller deliberately leaves that guild alone. * **Look at the log channel.** A failure is reported on the first attempt and again on the sixth, then not again until it succeeds. The sixth notice is the one that means "go and look at this account". * **Is the account able to join `mc.hypixel.net` in a normal launcher?** A ban, a missing profile or an unmigrated account all look the same from here. * **Is the guild `enabled`?** `/guilds edit guild: enabled:True`. Reconnects are staggered one guild per ten seconds, so with several guilds a full recovery takes a minute. See [Reconnection](/tribridge/reconnection). ## Every command is refused, for everyone The single-server guard is failing closed. The bot serves one Discord server, resolved at startup from the bridge channel — if it could not be resolved, **every** command is refused rather than falling back to permissive behaviour. Set `DISCORD_GUILD_ID` in the `.env` to the server's id and restart. See [Admin roles](/tribridge/admin-roles). ## Admin commands are refused for one person They hold no [bot-admin role](/tribridge/admin-roles). `/adminrole add role:@Staff`, run by someone with the Discord **Administrator** permission. Note `/adminrole` is the only command gated on a real Discord permission; everything else uses the role list. ## New or changed commands do not appear Global commands take up to an hour to propagate on Discord's side. Nothing on your end is wrong. Restarting again does not speed it up. ## Linked users relay without their Minecraft head The bot is missing **Manage Webhooks** or **Manage Messages** in the bridge channel. It falls back to ordinary relaying and reports once to the log channel — latched, so you get one warning, not one per message. Grant both and it resumes on the next message. ## The link role is not being handed out Two usual causes, both about role hierarchy: * the bot lacks **Manage Roles**, or * the link role sits **at or above** the bot's own highest role. Discord refuses that regardless of permissions. Move the bot's role above it and restart — the startup sync backfills everyone. See [Link role](/tribridge/link-role). ## A global profile change is not applying in some channels Those channels are missing **Manage Webhooks** or **Manage Messages**, or you excluded them in the scope view. A channel missing a permission is skipped and left completely alone, with one warning to the log channel — it is never partially disguised. See [Global profile change](/tribridge/global-profile-change). ## Guild chat is arriving twice Two of your Minecraft accounts are in the same Hypixel guild. The bot has guards that should collapse the duplicate, but the real fix is one account per guild. Check `/guilds list`. ## Forwarded chat between guilds goes missing during busy periods Working as designed. A forwarded line still queued ten seconds after it was handed over is dropped rather than delivered minutes late. Each account can only speak about once every 600ms, so a spam burst in one guild would otherwise push every other guild's bridge further and further behind. See [Guild-to-guild bridging](/tribridge/guild-to-guild-bridging). ## Networth lookups fail for one player If SkyCrypt has never loaded that player, they cannot be looked up until their page there is opened once. The bot says so and gives the link. Everything else — an unknown name, no profiles, SkyCrypt busy — is temporary. See [Networth](/tribridge/networth). ## A message with a `!` prefix went everywhere with the prefix still on it That tag is not registered. The message is delivered rather than dropped, deliberately: silently swallowing a message the sender believes was delivered is the worst failure a chat bridge has. The ❓ marks it. See [Guild tags](/tribridge/guild-tags). ## Reading the logs * **The console** has everything, including stack traces and the device-code flow. * **`LOG_CHANNEL`** has connection notices and permission warnings. A Hypixel guild with its own `logChannelId` sends its notices there instead. * **The [audit channel](/tribridge/auditing)** is a record for people, not an operational log. A failed log send never takes down the work it was reporting on — it is printed to the console and swallowed. So an empty log channel is not proof that nothing happened; check the console too. ## Next * [FAQ](/tribridge/faq) * [Permissions](/tribridge/permissions) * [Reconnection](/tribridge/reconnection)