> ## Documentation Index
> Fetch the complete documentation index at: https://thehypixelguardians.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy Policy

> What the THG bots store, why, how long it is kept and how to have it removed.

This policy covers both bots in the THG Discord server: **TriBridge** (the bridge between the Discord server and
the Hypixel guild chats) and the **THG Community bot**. They are run by The Hypixel Guardians, maintained by
zVapor. Both serve the THG server only.

The bots are not Discord products. Discord's own handling of your account and messages is covered by the
[Discord Privacy Policy](https://discord.com/privacy).

## What is stored

Both bots share one database. Everything in it refers to people by their Discord user ID.

**Account links.** Each bot keeps its own list: your Discord ID, your Minecraft username and your Minecraft
UUID, and on the Community bot a rank set by staff. Linking is optional; you start it with `/link`.

**Tickets** (Community bot). The ticket number and type, who opened, claimed and closed it, the answers you gave
in the ticket form, the close reason and the times. When a ticket closes, the bot posts a text transcript of
the ticket channel, message text included, to a staff-only log channel. The transcript is a Discord message in
that channel; the database keeps no copy.

**Moderation cases** (Community bot). The action (warn, timeout, kick, ban, unban, purge), the member, the
moderator, the reason, the duration and whether the member was told by DM.

**Feature requests** (Community bot). The title and description you submit, your Discord ID, its status and
who handled it.

**Blacklist.** Members barred from both bots: their Discord ID, the reason and who added them.

**Server settings.** Channels, roles, admin roles and the bridge's configuration (guilds, audit channel, global
profile settings).

**Your Discord username** is stored next to your ID once you use a Community bot command, and refreshed from
Discord.

## Message content

**TriBridge reads messages in the bridge and officer channels only**, to relay them. What you post there is
sent to the matching Hypixel guild chat, under your Minecraft name if you are linked and your Discord name if
you are not, where every guild member in-game can read it. Guild chat is relayed back the same way. Posting in
a bridge channel is how you ask for that, and the channel is limited to linked members. TriBridge does not
store relayed messages.

**Linked messages are reposted.** A linked member's message is reposted with their Minecraft head and name and
the original deleted. While staff run a [global profile change](https://thehypixelguardians.mintlify.site/tribridge/global-profile-change.md), messages
are reposted under another linked member's name and head; the real author is recorded in a staff-only audit
channel. Linking is how you agree to both, and `/link` says so when you link.

**The Community bot reads message text only to write ticket transcripts.** It does not read or keep messages
anywhere else.

Neither bot uses message content for AI or machine learning, analytics or advertising.

## Why it is stored

* To run linking, the bridge, tickets, moderation and feature requests.
* To let staff review cases and tickets and act consistently.
* To keep the bots secure and stop misuse (the blacklist, admin roles).

## Who can see it

* **Members** see what the bots post in public channels, and their own tickets.
* **THG staff** see tickets, cases, requests, links and the audit channel, through Discord channel permissions
  and the bots' admin roles.
* **The maintainer** (zVapor) can access the database to run, debug and secure the bots.

We do not sell data and do not share it with advertisers.

## Services that process data

| Service | What for | Where |
| - | - | - |
| Discord | Delivers the bots' messages | United States, under Discord's own policies |
| Our own server | Runs both bots and stores the database | Privately run |
| Hypixel and Mojang | Look up guild rosters, SkyBlock profiles and Minecraft names and UUIDs. Only Minecraft names and UUIDs are sent, never Discord data | Their own servers |
| Mintlify | Hosts this documentation site | United States |

## How long it is kept

* **Account links** until you `/unlink`, or staff unlink you.
* **Tickets, cases, requests and the blacklist** for as long as the THG server uses the bots, unless staff
  delete them sooner.
* **Ticket transcripts** are Discord messages in the log channel and stay until staff delete them.
* **When the bots stop being used**, their database is deleted.

## Deleting your data and reporting problems

Open a **Support** ticket in the THG Discord server to:

* ask for a copy of the data held about you, or to correct or delete it;
* report a problem with either bot or someone misusing it.

We answer within one month. A moderation record against you may be kept while it is needed to moderate the
server; we will tell you what was kept and why. If you are in the EU or UK you can also complain to your data
protection authority.

## Children

Discord requires its users to be at least 13 (older in some countries). The bots are not aimed at children and
we do not knowingly keep data about anyone below Discord's minimum age.

## Changes

When this policy changes, this page is updated. The bots' changelogs say when it happened.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.